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 Setting the FTP client:

Server Address: Use ftp.best-hosting.cz (older ftp.best-net.cz)
Port: 21
Transport type: we recommend passive
Username: see the administration
Password: You can change in administration
In case of loss of FTP passwords in administration is required to set the new password. Your password is encrypted and we are noable to find it. When you use Total Commander is strongly recommended not to save your passwords! A large number of malicious software specializes in stealing access data including passwords right from this application.
Settings in Total Commander (download here):

Global FTP access:
main FTP login with the right of reading and writing in directory folders II.order domain and all subdomains. It does not have write permissions in the system folders (logs, backup).
FTP - file transfer protocol:
   or the communication protocol for transmitting of your data.

+420 491 618 519 Technical support
+420 491 618 517 Orders, invoicing
podpora@best-hosting.cz Technical support
ucetni@best-hosting.cz Billing department